Cross-cultural Communication Research Paper Example | Topics and Well Written Essays - 4500 words

Cross-cultural Communication - investigate Paper Example.......................................3 2.0 Literature Review ..........................................................................................5 2.1 Cross cultural discourse and betrothals............................................ 6 2.2 Types of communication panaches................................................................ 7 2.2.1. Direct v indirect communication style............................................. 7 2.2.2 Attached v detached communication style ........................................7 2.2.3 Concrete v abstract communication style......................................... 8 2.3 Other aspects of communication................................................................ 8 2.4. Conflicts in the workplaces .......................................................................8 3.0 Research methodology ......................................................................................11 4.0 Research findings and discussions..................................................................... 12 5.0 Recommendations and conclusion..................................................................... 14 References ................................................................................................................15 1.0 Introduction Cross-cultural communication is a relatively new vocalise that has gained global attention because of increased interaction of people from different cultural backgrounds. In the recent away globalization has produced better and faster methods of transportation that have improved movement of people across different regions in the world. In addition, fast and more efficient methods of communication through electronic and information engineering science has opened wider avenues for interaction between people of different cultures without the deficiency of physical movement. Currently, most workplaces are multicultural, and this has created the need for establishing a favourable environment to promote good working relations between the employees. In this respect, cross-cultural communication is important in order to develop, nurture, and improve relationships between employees from diverse cultural backgrounds (Tung, 1993 357). However, Adler (1997 31) notes that all communication is cultural irrespective of the background of the communicators. Cultural diversity in any organization could be two beneficial and detrimental to its performance. One of the major benefits of diversity in workplaces is that it provides an organization with a wide break away of skills and human resources however, it could cause conflicts that jeopardize the spirit of teamwork in an organization. This research paper investigated conflict and violence among employees in Ovine Medical centre, medium multicultural and imaginary healthcare facility in Singapore. 1.1 Objectives of the study The butt of this paper was to investigate i. Conflict and violence between employees at Ovine medical centre ii. ensconce the effects of conflicts and violence on their performance and productivity iii. Establish the effect of cross-cultural communication on the customer satisfaction and retention in the medical facility. 1.2 Research questions i. Is cultural diversity responsible for conflict and violence in the facility? ii. Does conflict affect performance at the medical facility? iii. Is declining client satisfaction and retention caused by the conflict between the employees? 1.3 Organization background Ovine Medical concentrate on was started by a British Neurologist, Dr Gordon Cook